- All returns will be refunded to the original form of payment.
- You will be responsible for covering the shipping costs to return your item(s).
- Items must be sent back within 30 days of the delivery date.
- Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.
- Items with prices ending in $ .96, .97, and .98 are considered Final Sale and cannot be returned for a refund.
- Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.
- Gurl House is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
WHAT IS YOUR RETURNS POLICY?
For our full Returns Policy, please click HERE.
HOW LONG DOES THE RETURN PROCESS TAKE?
Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center. Depending on the shipping method and carrier that was selected to return, your return package may take several days to reach us. Please hold on to your return tracking number for your records.
Once your return has been processed, you will be refunded to the original form of payment.
During holidays and times of high volume, returns are subject to delays. If you are still waiting to receive a refund for your return, please contact our Customer Care team at firstname.lastname@example.org with your Order Number and the name of the item(s) returned along with one of the following:
- Proof of postage/return postage receipt
- A return tracking number
Presently, we are unable to accommodate exchanges. Instead, we welcome you to return your item(s) by mail in accordance with our Returns Policy and repurchase the item(s) in your desired size or style.