Shipping Policy
SHIPPING & DELIVERY TIMES
Please note that orders to US destinations may take 1-20 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
For U.S. Domestic & International orders, we will use USPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.
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United States
Process Time: 3-5 Business days
Estimated Delivery Time: Up to 20 Business days
International Delivery
Process Time: 3-5 Business days
Estimated Delivery Time: Up to 25 Business days
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Please note that these are estimated delivery times. Weekends and holidays are not included. In some unlikely events, packages may take up to 30 business days for delivery.
Shipping time may vary due to product availability. Gurl House reserves the rights to cancel any orders that involve product availability in which the customers will be contacted.
GENERAL INFORMATION
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Gurl House to import the goods on his behalf. Further, the consignee/buyer agrees Gurl House may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
PROCESSING TIME
After your payment is authorized and verified, standard orders can still take 5 business days to process. This is just an estimate and doesn't include weekends or holidays.
SHIPPING FEES
DELIVERY CLAIMS
Gurl House does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
RESERVED RIGHTS REGARDING SHIPPING
Additionally, Gurl House reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Gurl House reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.
If you have any questions related to your delivery, please contact our Customer Care team at orders@gurlhouse.com.