SHIPPING & DELIVERY TIMES

Please note that orders to US destinations may take 1-20 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

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United States
Process Time: 3-5 Business days
Estimated Delivery Time: Up to 20 Business days

International Delivery
Process Time: 3-5 Business days
Estimated Delivery Time: Up to 25 Business days
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Please note that these are estimated delivery times. Weekends and holidays are not included. In some unlikely events, packages may take up to 30 business days for delivery.

Shipping time may vary due to product availability. Gurl House reserves the rights to cancel any orders that involve product availability in which the customers will be contacted.

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Gurl House to import the goods on his behalf. Further, the consignee/buyer agrees Gurl House may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

PROCESSING TIME

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 5 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, standard orders can still take 5 business days to process. This is just an estimate and doesn't include weekends or holidays.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from gurlhouse.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any payment issued.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 7 days.

Gurl House does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds for packages that the carrier confirms as being delivered.

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our Gurls, Gurl House reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Gurl House reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
• Potential fraudulent or criminal activity.

Similarly, Gurl House reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.

If you have any questions related to your delivery, please contact our Customer Care team at orders@gurlhouse.com.