Track your order status with your Tracking number HERE!

Based on current processing times, please allow up to 2 business days for your tracking information to be updated and available. You will receive an email with tracking information as soon as your order ships from our warehouse. Thank you for your patience.


HOW DO I CHANGE OR CANCEL MY ORDER?
We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been shipped, you are welcome to return your items in accordance with our Returns Policy once your order has been delivered to you.

If your order has not shipped, please contact our Customer Care Team at orders@gurlhouse.com to change or cancel your order.

HOW CAN I TRACK MY PACKAGE (DOMESTIC)?
There are two (2) ways to check the tracking information available for your package:
  1. In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.
  2. Depending on the shipping method selected you may visit USPS.com and enter the tracking number that was emailed to you directly on the carrier’s website.

HOW CAN I TRACK MY PACKAGE (INTERNATIONAL)?
There are two (2) ways to check the tracking information available for your package:
  1. In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.
  2. If shipping internationally, you may enter the tracking number provided to you at the following website: https://global.cainiao.com (Note: The local carrier will be provided in the details of your tracking information.)

I PLACED AN ORDER, BUT NEVER RECEIVED A CONFIRMATION EMAIL.
If you do not receive an email from Gurl House within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Gurl House account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care Team at orders@gurlhouse.com.

I PLACED AN ORDER, BUT HAVEN’T SEEN ANY MOVEMENT FROM GURL HOUSE. WHAT’S GOING ON?
Depending on the shipping method selected, most orders leave our Distribution Center within 3-5 business days after the order is placed (excluding Saturdays, Sundays, and holidays).

Please refer to our full Shipping Policy for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.

In some cases, we may run out of popular items while processing your order. When this happens, our items typically restock within a month. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.

For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

WHY WAS MY ORDER CANCELLED?
There are several reasons why your order may have been cancelled:
  1. The item(s) sold out.
  2. There is a delay in replenishment for your item(s).
  3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
    • If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.